Onboarding with Nucleus Networks

In this blog post, we wanted to give you some insight into how our onboarding process works! 

We follow a standard and proven set of processes for the transition of IT support services. Whether you have internal IT support or you’re working with an outsourced IT support provider, we can provide a seamless transition experience.

From the commencement of onboarding, our transition time is typically four weeks. A longer transition period allows for better preparation and understanding of your environment. This generally improves the transition and allows us to support you more efficiently from the beginning. 

The Onboarding Project

We develop a formal internal ‘onboarding’ project to prepare all new clients for support; this includes a dedicated onboarding team comprised of an Onboarding Manager, Project Manager, your Client Success Manager and POD Support Manager. During the onboarding project, we manage the transition with the current MSP/internal IT resources (if applicable), deploy our support toolsand security tools, Managed Backups, provide an in-person user training session, and deliver a detailed technical assessment on your current-state of IT infrastructure. We refer to this as a technology scorecard. Essentially, we run a fine-tooth comb through your infrastructure to complete all required documentation of your physical hardware, licensing, IT processes/policies, and ensure your business is setup for success once support begins!

Key Onboarding Tasks

• Core documentation
• Administrative documentation
• Remote site analysis
• Visual documentation
• Core networking and infrastructure documentation
• Process and policy documentation
• Managed Security Services deployment
• Deploy support portal and provide training