Managed Services that are Different

At Nucleus we offer our clients a unique value proposition. We don’t just close tickets. We come alongside our clients to supercharge their businesses and help drive results. That means working with business leaders to provide insights, strategy, and tactical roadmaps to maximize your technology investment and make a tangible impact to your top and bottom lines.

Unique Managed IT Services 

• Next-Level Support: Nucleus offers 24x7x365 business critical support, powered by industry leading tools, strategically developed technical support PODs, and IT professionals committed to delivering an epic client experience.
• Industry-Leading Managed Security Portfolio: Over the years Nucleus has developed a leading Managed Security Services offering, comprised of SentinelOne XDR, supported by a 24x7 Security Operations Center (SOC), Huntress MDR for 365, and more. Nucleus provides multiple security products/services built into a consolidated service offering, to ensure your business is protected from multiple attack vectors.  
• Cybersecurity Division: Nucleus has a Cybersecurity Division, comprised of a team of Security Consultants and a Director of Cybersecurity. This team is focused on delivering cybersecurity assessments, formalizing a client’s cybersecurity roadmap, and driving the improvement of every client’s overall security posture. Cybersecurity is not a ‘set-and-forget' model, it is an ongoing evolution of best practices, processes, and protocols, and requires constant tweaks to ensure clients are secure in the every-changing threat landscape. 
• vCIO Services: Looking for a C-level resource to champion your IT journey? Their team of vCIOs (Virtual Chief Information Officer) help plan for future business growth, map out Governance, Risk, and Compliance requirements, and align business goals with the right technology solutions. Nucleus’ vCIO Services are available as a monthly service or delivered on a per-project basis. 
• Dedicated Support POD: Nucleus has developed a Support POD framework. This means that every client receives a dedicated team for all day-to-day support/account issues. With this model, clients get the positive support experience of a boutique-style firm, but the bandwidth, capacity, and technical aptitude of a larger organization.   Learn more about our POD IT Support model.
• Dedicated Client Success Division: Nucleus has a dedicated Client Success Division. Think of an Account Manager, elevated to the next level. Not only someone that is an advocate for your business, but a trusted resource that will develop your operational IT roadmap and align your business with industry best practices and mature your overall security posture.  

We’ve been in business since 2001 and know what works and what doesn’t. Unlike some IT services providers that are just getting into the Managed Services business, we’ve been through all the trial and error to ensure we provide Canadian businesses with maximum return on investment. If you’re working with an existing IT provider that you're simply outgrowing, connect with us!