Managed Services that are Different

At Nucleus we offer our clients a unique value proposition in comparison to other Managed Service Providers (MSPs) in the market today. We don’t just close tickets. We come alongside our clients to supercharge their businesses and help drive results. That means working with business leaders to provide insights, strategy, and tactical roadmaps to maximize your technology investment and make a tangible impact to your top and bottom lines.

Unique Managed IT Services 

• One-Year Contracts – We are confident that we will provide you with an amazing support experience and we will not handcuff you to long-term contracts that make it impossible for you to leave. We often meet business leaders that are locked into two or even five year contracts!
• 24/7/365 Business Critical Support –  We offer 24x7x365 business critical support with standard support hours from 1:00 a.m. to 8:00 p.m. PST / 2:00 a.m. to 9:00 p.m. MST / 4:00 a.m. to 11:00 p.m. EST. You’ll never have to pay for support, regardless of your location or time of day.
• vCIO Services: Our team of vCIOs help plan for future business growth, map out Governance, Risk, and Compliance requirements and align business goals with the right technology solutions. Unlike many other MSPs, our vCIOs Services are available as a monthly service or delivered on a per-project basis.
• Dedicated Support POD – At Nucleus we've adopted a POD system to support our clients. While some MSPs choose to move away from the POD structure, it’s a model that we feel strongly connects us to our clients and ensures we truly feel like an integral part of their organization. Learn more about our POD IT Support model.
• Dedicated Client Success Manager – A big part of our success has been our investment in a dedicated Client Success team. Not every MSP has one. This entire department at Nucleus focuses on business results you can measure. They ensure that the IT solutions we deliver and manage are a part of a long-term tactical IT roadmap laser-focused on our clients’ success.

We’ve been in business since 2001 and know what works and what doesn’t. Unlike some IT services providers that are just getting into the Managed Services business, we’ve been through all the trial and error to ensure we provide Canadian businesses with maximum return on investment. If you’re working with an existing IT provider that you're simply outgrowing, connect with us!