Supercharge your Internal IT Department

Co-managed IT is a flexible IT support model where an organization's internal IT team collaborates with an external managed service provider (MSP) to manage and support the organization’s IT infrastructure. This partnership allows the internal team to leverage the expertise, resources, and tools of the MSP while maintaining control over certain aspects of their IT environment. Do you lead an internal team that needs some extra bandwidth? We will work with you to create a customized (hybrid) support solution. Only require end-user support or infrastructure support? No problem. We will help you get the best value from your technology investment.

Single Pane of Glass 

Every co-managed IT solution is the result of a collaborative consultation process. For many mid-sized businesses, there is a need for unlimited, on-demand 24/7/365 support. Included in our IT Help Desk services is access to leading IT tools:

• Ticketing system 
• Remote monitoring/maintenance 
• Reporting 
• Cloud-based documentation platform 

How We Supercharge your IT Team: 

• Expert IT Help Desk Support 
• Business-critical Infrastructure Support
• Managed Security Services  
  • Next Generation Antivirus
  • Extended Detection and Response 
  • Cloud Gateway Security
  • Ransomware Detection
  • Managed Detection and Response for Microsoft 365
• Enhanced Managed Backup
• vCIO Services to help you plan for future growth
  • Copilot for Microsoft 365 Readiness
  • Business Continuity and Disaster Recovery Policy
  • Governance, Risk & Compliance
• Project Services to deliver projects on schedule and on budget
• Staff augmentation 

Benefits 

• More extensive skill capacity and faster resolution 
• Improved security: Improved cybersecurity with access to the latest security tools and best practices
• Access to specialized technical resources 
• Access to enterprise-grade tools and technologies 
• Scalability: Scale up or down as needed, without having to worry about hiring or training new staff: we grow with you to meet your needs 
• Formalized documentation and dedicated team 
• Shared responsibility: Both the internal IT team and the MSP share responsibilities, which can include maintaining servers, managing networks, ensuring cybersecurity, or providing end-user support

Co-managed IT services provide a balanced approach to IT management, allowing organizations to enhance their IT capabilities while maintaining control and flexibility. Whether you need a strategic partner or assistance managing your day to day IT support needs,  our customized support model will ensure you are getting the best value, fastest response time, and the most out of your technology investment. 

To learn more, schedule a meeting with us!