Supercharge your Internal IT Department

Does your business have an internal IT Team? We will work with you to create a customized (hybrid) support model that meets your needs. Only require end-user support or infrastructure support? No problem. We add bandwidth to your IT Team to ensure you are getting the best value from your technology investment.

Single Pane of Glass 

A co-managed or hybrid IT support solution refers to a partnership between a company's internal IT team and an external managed service provider. Every co-managed IT solution is the result of a collaborative consultation process. For many mid-sized businesses, there is a need for unlimited, on-demand 24/7/365 support. Included in our IT Help Desk services is access to leading IT tools:

• Ticketing system 
• Remote monitoring/maintenance 
• Reporting 
• Cloud-based documentation platform 

How We Supercharge your IT Team: 

• Expert IT Help Desk Support 
• Business-critical Infrastructure Support
• Managed Security Services  
  • Next Generation Antivirus
  • Extended Detection and Response 
  • Cloud Gateway Security
  • Ransomware Detection
  • Managed Detection and Response for Microsoft 365
• Enhanced Managed Backup
• vCIO Services to help you plan for future growth
  • Copilot for Microsoft 365 Readiness
  • Business Continuity and Disaster Recovery Policy
  • Governance, Risk & Compliance
• Project Services to deliver projects on schedule and on budget
• Staff augmentation 

Benefits 

• More extensive skill capacity and faster resolution 
• Improved security: Improved cybersecurity with access to the latest security tools and best practices
• Access to specialized technical resources 
• Access to enterprise-grade tools and technologies 
• Scalability: Scale up or down as needed, without having to worry about hiring or training new staff: we grow with you to meet your needs 
• Formalized documentation and dedicated team 

Whether you need a strategic partner or assistance managing your day to day IT support needs,  our customized hybrid-support model will complement your IT Team to ensure you are getting the best value, fastest response time, and the most out of your technology investment. 

To learn more, schedule a meeting with us!