At Nucleus, one belief guides the way we lead and grow our company: you cannot improve what you cannot see. When it comes to culture, team experience, and internal alignment, guesswork is not an option. That is why Employee Net Promoter Score (eNPS) sits at the center of how we listen to our people and how we make decisions that support them.
Every quarter, we ask each team member one question:
How likely are you to recommend Nucleus as a great place to work?
The simplicity of the question is what makes it powerful. Combined with open-ended and anonymous feedback, it gives us a clear understanding of how our people feel in a way that is quantifiable and consistent over time.
This approach helps us see:
The result is a transparent snapshot of the overall employee experience, grounded in real sentiment instead of assumptions.
Collecting feedback is only valuable when it drives meaningful change. One of our Core Values is Culture of Accountability, and eNPS is one of the most direct ways we hold ourselves accountable to our people.
Over the past few years, eNPS insights have played a key role in several improvements to our total rewards program. Employees raised thoughtful feedback about benefits, benchmarks, and perceived gaps across different roles. Because that feedback was specific and consistent, we had the clarity we needed to take action.
Some of the changes we have made include:
These are not surface level adjustments. They reflect the real issues our team identified and the solutions they told us would make the biggest difference.
Trust grows when people see their feedback turn into action. When employees feel heard, they feel included. When they see improvements happening because of their input, they feel invested in the company’s direction.
That is why eNPS is more than a score for us. It is a signal of whether we are building the environment we want to be known for: one where people are supported, challenged, respected, and proud of the work they do.
Quarter after quarter, our team’s participation and openness tell us that they believe their voices matter. And the improvements we have made show that we are committed to acting on what they share.
Strong culture does not happen by accident. It is built intentionally, with consistent listening, transparent communication, and willingness to evolve. eNPS helps us stay grounded in what truly matters to our people so that we never drift from our most important priority: creating a workplace where talented, motivated people can do their best work.
At Nucleus, our people are the reason we succeed. eNPS ensures we never lose sight of that.
If you're interested in joining a team that listens, learns, and acts on what matters most, explore current opportunities on our Careers page.